Privacy Policy

Last updated: March 2026

The Groove Media ("we," "us," or "our") operates thegroovemedia.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Site or services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (phone number, email address)
• Business type and service needs
• Communication preferences
• Call recordings and transcripts when you contact us via our AI receptionist

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Send transactional SMS messages and appointment reminders
• Follow up on service requests
• Improve our services and customer experience
• Comply with legal obligations

3. SMS Communications & Opt-In

By submitting our contact form, calling our AI receptionist, or purchasing a service, you consent to receive transactional SMS messages from The Groove Media. SMS opt-in consent is collected at the point of form submission or service purchase.

Our SMS program includes: lead capture confirmations, appointment booking confirmations and reminders, automated follow-up messages, and service onboarding communications.

Message and data rates may apply. Message frequency varies based on your activity and service level. Reply STOP to opt out at any time. Reply HELP for assistance. For support, contact stephen@thegroovemedia.com or call (240) 221-6089.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Service providers who assist in our operations (e.g., CRM software, communication platforms, AI voice systems)
• Law enforcement when required by applicable law

SMS opt-in data and consent information is never shared with third parties under any circumstances.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies (including pixels and analytics tools) to improve your browsing experience, analyze site traffic, and measure the effectiveness of our marketing. Specifically, we use:

• Essential cookies — required for the site to function properly
• Analytics cookies — to understand how visitors interact with our site (e.g., Google Analytics)
• Advertising pixels — to measure ad performance (e.g., Facebook Pixel)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain site functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), access controls, and secure third-party platforms. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any known data breaches.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of SMS communications at any time by replying STOP to any message
• Update your contact preferences by emailing stephen@thegroovemedia.com
• File a complaint with the appropriate data protection authority

To exercise any of these rights, contact us at stephen@thegroovemedia.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last updated" date at the top of this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

The Groove Media
Lanham, MD 20706
Email: groovemedia25@gmail.com
Phone: (240) 221-6089